Change is Hard - You Go First! | Strategies to Avoid Poor Change Management
Embrace good change management and watch your ERP implementation thrive.
“We cannot adjust the wind, but we can direct the sails” – Dolly Parton
Navigating the human factors of change requires a plan and a commitment to your team’s success with your ERP implementation.
Effective Change Management for ERP Implementation
Implementing an ERP system is a significant organizational change that requires effective change management practices to ensure success. Below are examples of good change management practices, with a specific focus on communication and training to support best practice implementation.
Real-World Examples of Effective Communication
Procter & Gamble (P&G)
- Communication Strategy: P&G implemented an ERP system across its global operations and used a robust communication plan to keep all employees informed. Regular town hall meetings, a dedicated intranet site, and email updates ensured that everyone was aware of the project's progress and benefits.
Nestlé:
- Vision and Benefits: During its ERP implementation, Nestlé’s leadership held multiple briefings and created detailed presentations to communicate the strategic importance and benefits of the ERP system, ensuring that all employees understood how the change would contribute to the company’s success.
Real-World Examples of Effective Training
Coca-Cola:
- Role-Specific Training: Coca-Cola developed detailed training programs for different departments, ensuring that each team received the specific training they needed to effectively use the ERP system. This approach minimized confusion and enhanced productivity.
DHL:
- Blended Learning: DHL implemented an ERP system and used a combination of in-person workshops, online courses, and hands-on training sessions to prepare employees. This comprehensive approach helped ensure that all staff members were comfortable and proficient with the new system.
Mitigating Poor Change Management Practices
Addressing Lack of Communication:
- If the company initially failed to communicate effectively, leading to employee resistance, they could remedy this by holding an all-hands meeting to explain the ERP implementation in detail, outlining the benefits, and addressing any misconceptions. Additionally, they could establish a regular newsletter to provide updates and highlight success stories.
Providing Sufficient Support:
- If the company did not did not initially provide adequate support during the transition, resulting in difficulties for employees, they could set up a dedicated helpdesk to assist with ERP-related issues. They could also implement a mentorship program where experienced users help new users navigate the system, ensuring everyone has access to the support they need.
